MemoHoney Official Website › Contact
ContactContact Maemohoney: which desk answers which MemoHoney question
Two routes, and they do different jobs. Tracking, address changes and refunds go to the order desk on +1 (302) 200-3480 or contact@customercs.com. The website, a correction to a page, privacy and press go to contact@Maemohoney.com, Mon to Fri 9:00am to 5:00pm ET. Returns go to the New York address below.
The most common mistake is sending a parcel question to the editors. It gets read and forwarded, which costs a day.
The two MemoHoney desks
Three boxes, and the first two are not interchangeable.
Tracking, refunds
+1 (302) 200-3480
contact@customercs.com
The desk with the order system in front of it. Anything with an order ID attached belongs here, and refunds start with a telephone call.
The website and corrections
contact@Maemohoney.com
Mon–Fri 9:00am–5:00pm ET
Editors. Page errors, ingredient questions, privacy requests and press. No access to the order system whatsoever.
Postal addresses
Office
9 West 57th Street, Floor 31, New York, NY 10019, USA
Returns
5 Park Avenue, Floor 18, New York, NY 10016, USA
Two different buildings. Returns go to the second, with your name, email and order ID inside.
It reaches the people who write these pages, and nobody here can see an order, a payment or a dispatch record. Calling +1 (302) 200-3480 with the order ID is faster than any message, and it is the only route that can start a refund.
Message the MemoHoney order desk
For a parcel, an address change or a refund. The order ID is the field that makes the rest of it quick.
Message the editors of this MemoHoney website
For a mistake on a page, a question about an ingredient, or anything about how this site is written.
What to have ready before calling about MemoHoney
Six reasons people ring, and the one or two things that make each call short.
| Reason for the call | What to have in front of you |
|---|---|
| Where is my parcel | Order ID, the tracking number from the confirmation email, and the delivery address used. |
| Change an address | Order ID, and the new address in full. Call early: once it has shipped the carrier decides. |
| Start a refund | Order ID and the purchase date. The window is 60 days from that date. |
| Match a bottle to a batch | The lot from the base of the bottle, which for stock through this counter is MEM-26/MA-5403, and the order ID. |
| A charge you do not recognise | The statement line, the amount and the date. The descriptor belongs to the payment processor. |
| A reaction to the product | Stop taking it, note what happened and when, then call. A clinician comes before a refund. |
Contacting Maemohoney about MemoHoney
Which address do I use for a refund?
The telephone: +1 (302) 200-3480. Claims are taken by the order desk, and the website mailbox has no access to the order system at all.
How quickly does the website mailbox reply?
Mon–Fri 9:00am–5:00pm ET, usually within one business day. It reaches editors, so it is the right address for a page correction and the wrong one for a parcel.
Can this desk change my delivery address?
No. Call +1 (302) 200-3480 as soon as possible; once a parcel has left the warehouse the carrier controls it.
Where do returns go?
5 Park Avenue, Floor 18, New York, NY 10016, USA. Put your full name, email and order ID in the parcel, and post it tracked.
Do you answer questions about the ingredients?
Yes. That is what this desk is for, and the ingredients page is the fastest answer. Anything it does not cover can go to the website mailbox.
Is there a live chat?
No. The order desk is a telephone line, +1 (302) 200-3480, and this desk is an email address. Neither is a chat window, which is deliberate: both leave a record.
Order MemoHoney with a telephone number on every page
One desk for parcels and refunds, one for the writing, and a postal address for returns.
Two bottles $158 · six bottles $294 · 60-day money-back guarantee
Order MemoHoney From This CounterLot MEM-26/MA-5403 · one each morning, 30 to a bottle · ships from the United States
