MemoHoney Official Website › Refund Policy
Refund PolicyMemoHoney Refund Policy: the terms in full
60 days from the date of purchase, with 30 days of use asked for before a claim. Claims are taken by the order desk on +1 (302) 200-3480. Bottles are returned to the New York address at the buyer's postage cost. Processing takes three to five business days once the return is credited, then five to ten days for the card.
The same terms the guarantee page summarises, written out as terms rather than as advice.
The MemoHoney window, stated precisely
Twelve rows, each one a term rather than an explanation of a term.
| Term | Detail |
|---|---|
| Length | 60 days |
| Counted from | The date of purchase, meaning the date payment is taken |
| Not counted from | Dispatch, delivery, or the date the first capsule is taken |
| Use requested first | 30 days, as the seller's own terms state |
| How a claim starts | A telephone call to +1 (302) 200-3480 with the order ID |
| What is returned | The bottles from the order, opened or unopened |
| Return postage | The buyer's cost |
| Return address | 5 Park Avenue, Floor 18, New York, NY 10016, USA |
| What must be in the parcel | Full name, email address and order ID |
| Processing | Three to five business days after the return is credited |
| Appearing on the card | A further five to ten days, controlled by the issuing bank |
| What the refund covers | What was paid for the capsules on that order |
Where this page and the seller's own checkout terms differ, the terms presented at the moment of purchase are the ones that bind.
Why the MemoHoney clock runs from purchase
One paragraph of reasoning behind the single most important term on this page.
Because it is the shorter of the two possible counts, and the shorter count is the one that cannot leave a buyer late by accident.
Purchase always precedes dispatch, and dispatch precedes delivery. A window counted from purchase therefore closes earlier than one counted from delivery. A buyer who works from the purchase date is early; a buyer who works from the delivery date may be a week late, and a week is the difference between a refund and a conversation about one.
This site never computes a deadline from a shipping date and never prints one. The confirmation email carries the purchase date, and that email is worth keeping for that reason alone.
How to make a MemoHoney claim
Four steps, and the first one is a telephone call rather than an email.
Telephone the order desk
+1 (302) 200-3480. Have the order ID from the confirmation email. The call is what starts the claim; the parcel follows.
Pack the bottles with your details inside
Full name, email address and order ID on a sheet of paper in the parcel. A return with no identifying details cannot be matched to a payment.
Post it tracked
To 5 Park Avenue, Floor 18, New York, NY 10016, USA. Return postage is the buyer's cost, and tracking is the buyer's protection: an untracked parcel that does not arrive is the buyer's loss.
Allow for two separate periods
Three to five business days to process after the return is credited, then five to ten days for the card to show it. The second belongs to the issuing bank and neither desk controls it.
What the MemoHoney refund does not cover
Five things outside the policy, and one situation where the usual expectation does not apply.
- Return postage, which is the buyer's cost in every case.
- Bottles bought from a marketplace, a resale listing or anywhere other than the seller's own checkout.
- The five digital guides, which cannot be returned and do not enter the calculation either way.
- A parcel that has not arrived, which is a delivery matter handled through dispatch records rather than through this policy.
- Any expectation about what the capsule would do. A money-back window is a promise about money.
One case sits outside the ordinary run of this page. If the product disagreed with you physically, stop taking it, then call +1 (302) 200-3480 and say plainly what happened. The 30-day use request describes the seller's normal expectation of a buyer who is simply unimpressed, not a condition to be met by somebody who had a reaction.
Contacting Maemohoney about a MemoHoney refund
Four destinations, because sending a refund request to the wrong one is the most common delay on this page.
| What you need | Where it goes |
|---|---|
| To start a refund | +1 (302) 200-3480, or contact@customercs.com |
| To send bottles back | 5 Park Avenue, Floor 18, New York, NY 10016, USA |
| To ask about this policy as written | contact@Maemohoney.com |
| To ask where a parcel is | +1 (302) 200-3480 with the order ID |
The website mailbox reaches editors and has no access to the order system. A refund request sent there is read and forwarded, which costs a day.
This policy was last reviewed in September 2026. Where it is changed, the review date at the foot of every page moves with it.
