MemoHoney Official Website › Shipping
ShippingMemoHoney Shipping And Tracking: what happens after you pay
MemoHoney ships from inside the United States. Shipping is free from three bottles up and charged on the two-bottle order. Tracking arrives in the order confirmation email. Anything to do with a parcel, an address or a delay is handled by the order desk on +1 (302) 200-3480, not by this website.
A short, practical page. The one thing on it worth remembering is which mailbox to use.
MemoHoney shipping at a glance
Three rows, because the shipping policy really is this simple.
| Pack | Shipping | Sent from | Tracking |
|---|---|---|---|
| Two bottles | Charged at checkout | United States | In the order email |
| Three bottles | Free inside the United States | United States | In the order email |
| Six bottles | Free inside the United States | United States | In the order email |
Shipping charges are shown at the seller's checkout before payment.
The parcel carries lot MEM-26/MA-5403, which is the same lot printed on the base of the bottle. Keeping the order email matters more than it sounds: it holds the order ID the desk searches on, the tracking number, and the purchase date that the 60-day window is counted from.
Which address to use for a MemoHoney question
Two mailboxes and a postal address, each doing a different job.
Tracking, changes, refunds
+1 (302) 200-3480
contact@customercs.com
This is the desk with the order system in front of it. Anything with an order ID attached goes here.
The website, corrections, press
contact@Maemohoney.com
Mon–Fri 9:00am–5:00pm ET
This reaches an editor. It is the right address for a typo on a page and the wrong one for a missing parcel.
Returns
5 Park Avenue, Floor 18, New York, NY 10016, USA
Put your full name, email and order ID in the parcel. Return postage is the buyer's cost, and tracked postage protects you rather than the seller.
It reaches the people who write these pages and nobody with access to the order system. An email about a late parcel sent there will be read and then forwarded, which costs a day. Call +1 (302) 200-3480 instead.
If a MemoHoney parcel is late
Three steps in order, because the first two solve most of it without a telephone call.
Check the tracking first
The number is in the order email. Most delays are visible there before anybody needs to make a call, and the carrier's own status is more current than anything the order desk can add.
Check with the neighbours and the building
Parcels marked delivered and not present are usually with a neighbour, a concierge or in a safe place named in the carrier's note.
Then call the order desk
+1 (302) 200-3480, with the order ID. They can see the dispatch record and open a trace with the carrier, which is not something this website can do.
What arrives in a MemoHoney parcel
Worth a glance before the first capsule, because two of these checks stop being possible later.
The order contains bottles and nothing else that needs looking after. There is no measuring scoop, no sachet, no cold-chain packaging and nothing perishable.
- Two, three or six sealed bottles, each holding 30 capsules.
- A sealed cap on each bottle. A seal that is already broken is a reason to photograph it and call the order desk rather than to take a capsule.
- The lot code, MEM-26/MA-5403, printed on the base of the bottle, together with a best-before date where the bottle carries one.
- A packing note. The five digital guides, on the three- and six-bottle orders, arrive by email rather than in the box.
Check the lot on the base against the lot quoted for this stock before the first capsule. It takes ten seconds, and it is the one check that has to happen while the parcel is still recent. The batch verification page sets out what to do if the two do not match.
Storing MemoHoney once it arrives
Five places a bottle ends up, and which two of them are actually fine.
A six-bottle order is six months of stock sitting in a cupboard, so storage matters more here than it does for a product bought a month at a time.
| Where | Suitable | Why |
|---|---|---|
| A kitchen or bedroom cupboard | Yes | Cool, dry, dark and stable. This is what the label means by a cool, dry place. |
| A bathroom cabinet | No | Humidity reaches a capsule shell faster there than anywhere else in a house, whatever the cabinet door suggests. |
| A car or a windowsill | No | Heat and direct light are the two things a capsule blend is least happy with. |
| The refrigerator | Not needed | Nothing here is perishable, and moving bottles in and out invites condensation. |
| Within reach of children | No | The label says out of the reach of children and that is the whole of the instruction. |
Keep the bottles sealed until each one is opened, and keep the cap on between doses.
On the 60-day window and a large order: bottles you have not opened are the easiest ones to return, so leave the later ones sealed until you need them. That costs nothing and keeps the option open.
How MemoHoney shipping interacts with the refund clock
Dispatch and purchase are different dates, and only one of them is a deadline.
These two systems run on different dates and the difference is the single most common source of confusion about a direct-response supplement order.
Shipping runs from dispatch. A parcel is picked, labelled, handed to a carrier and tracked from that moment, and everything the carrier reports is measured from it.
The guarantee runs from purchase. The 60 days begin when the payment clears, which is earlier, and no delay in the warehouse or with the carrier moves it. A parcel that takes a week to arrive has spent a week of the window before the first capsule is taken.
| Event | Which clock it belongs to | What it changes |
|---|---|---|
| Payment clears | The guarantee clock starts | Day 0 of 60. This is the date to write down. |
| Order is dispatched | The shipping clock starts | Tracking becomes live. The guarantee clock is unaffected. |
| Parcel is delivered | The shipping clock ends | Nothing about the refund window changes. |
| First capsule taken | Neither | The seller asks for 30 days of use, which is measured in capsules rather than in calendar days. |
| Day 60 | The guarantee clock ends | The last day a claim can be started. |
Only the first and last rows carry a deadline. The middle three are progress, not decisions.
The practical consequence is small but real: order a little earlier than you need to, and start taking it as soon as it arrives rather than at the beginning of the next month. Both give the window more room.
MemoHoney shipping questions
When does the order leave?
Business days, from a United States facility. The order email carries the tracking number once it is generated.
How long does delivery take?
Domestic United States delivery is the seller's standard service. The order desk on +1 (302) 200-3480 can give the current estimate for your address.
Is shipping free?
Free inside the United States from three bottles up. The two-bottle order pays shipping.
Where is my tracking number?
In the order confirmation email. If it has not arrived, check the spam folder first and then call +1 (302) 200-3480 with the order ID.
Can I change the delivery address?
Call +1 (302) 200-3480 as soon as possible. Once a parcel has left the warehouse the carrier controls it, not the seller.
What if the parcel is damaged?
Photograph it before opening anything further and call +1 (302) 200-3480. A damaged parcel is handled by the order desk, not by this website.
More about MemoHoney
Order MemoHoney with free shipping from three bottles
Sent from the United States with tracking in the order email, and a telephone number that reaches someone who can see the dispatch record.
Two bottles $158 · six bottles $294 · 60-day money-back guarantee
Order MemoHoney From This CounterLot MEM-26/MA-5403 · one each morning, 30 to a bottle · ships from the United States
